Processing and Shipping
Every order is handcrafted and packed by hand. Orders ship the next business day after you place them, not counting weekends and holidays. You'll receive an email with your tracking number as soon as your order ships.
Shipping Rates
Shipping is calculated at checkout based on your order and location. Orders of $65 or more ship free within the U.S.
Carriers and Delivery Times
We ship with USPS and UPS. Delivery estimates at checkout start after your order ships and aren't guaranteed. Weather, carrier delays, and holidays can change delivery times, and we can't control those.
International Shipping
We ship worldwide with DHL. You are responsible for any customs fees, import duties, and taxes your country charges. Those fees aren't included in your order total, and we can't predict them.
Tracking
Tracking can take 24 to 48 hours to update after your label is created.
Address Accuracy
Please check your shipping address before you place your order. We aren't responsible for orders sent to an incorrect address entered by the customer. If a package is returned to us because of an incorrect or incomplete address, you will pay to ship it again.
Lost, Delayed, or Stolen Packages
If your tracking shows delivered and you can't find your package, check with your neighbors and your building first. Then email lemaison@lelesempire.com within 7 days of the delivery date, and we'll help you file a claim with the carrier. If your package is lost in transit, we'll reship it or issue a refund once the carrier confirms it's lost.
Damaged or Incorrect Items
Please see our Refund & Cancellation Policy.
Weather and Temperature
Our products are made with oils and may soften or shift in extreme heat or cold. We use insulated packaging for the Perfume Elixir and Body Glaze, but please bring your package inside as soon as it arrives.
Pre-Orders
Pre-orders ship on the date listed on the product page or in your confirmation email.